TA TALKS BACK: TWILIGHT DVD RELEASE, BORDERS BAD BEHAVIOR

TA fan Rachael Thorley wrote in about her Twilight DVD experience with Borders:

Being the die-hard Twi-hard I am, I decided to pre-order my DVD from Borders so that I could get the cool cover of the DVD. I had paid for the movie in full online on February 17th, over a month before the release. About a week before the release, I checked my email and saw one from Borders that said:

“Dear Twilight Movie Fan,

Thank you for ordering your copy of the Twilight DVD at Borders.com. We’re very excited about all the special extras you’ll find on our exclusive edition, and we feel certain that you’ll love them, too.

As you may have guessed, our exclusive edition of the Twilight movie is extremely popular and we quickly sold out of our initial inventory and ordered more from the manufacturer. As a result, we wanted to reassure you that your Twilight DVD order is on its way. We do, however, want to remind you that your order will arrive 1-2 weeks after the DVD officially releases on March 21. You should receive your Twilight DVD(s) on or before April 4.”

I was so angry at Borders but decided that I would go to their release party anyway and bring the emails to see what they could do. I talked to multiple people and finally got an answer. They said that anyone who had ordered after February 6th online wouldn’t get theirs until April 4th while everyone who stood in line the night of the release would get theirs right then and there. We were planning on standing in line anyway until the employee said something else. He said that they had 60 copies on the special edition and 120 of the regular one disc. Now, anyone that can do math realizes that this is only 180 movies/people who will get them. We were number 205 in line. We left not wanting to see the mob when everyone in line behind us realized that they wouldn’t get one.

As we were leaving, people started talking and I think more and more people realized what was going on. On our way out, we asked some lucky people that had gotten one if we could see it and they let us. It was awesome.

I’m not sure how many people this happened to but a few of my friends ordered it from Borders and the same thing happened. I’ve learned my lesson, though. The same thing happened with Breaking Dawn. I didn’t get mine until August 5th when I had pre-ordered it in June. My friends that had gone to the release had theirs on August 1st. It just doesn’t seem fair that some of us that ordered our before everyone else will get ours after everyone else. Something is wrong here and I just want to make sure everyone knows to not pre-order from Borders. If you must, I would recommend RESERVING in the store because the people that reserved-without paying-got theirs the night of it’s release. It’s just completely unfair.

Talk Back to us…..did this happen to you???